Batjali Terms & Conditions — In Plain English, all clear

These Terms and Conditions ("Terms") apply to the Batjali platform and all its services. Batjali is an internationally licensed online gaming platform operated primarily for users in Bangladesh.

These Terms & Conditions constitute a legally binding agreement. "Batjali", "we", and "us" refer to Batjali and its affiliated entities. "You" and "user" refer to any individual who accesses or uses the Batjali website or mobile application.

These terms and conditions are available in both English and Bengali. In the event of any conflict, the English version shall prevail.

To create an account on Batjali, you must provide accurate and complete information. Registering with false information is a direct violation of these Terms and may result in account termination.

• Each individual may hold only one account. Creating multiple accounts is strictly prohibited.
• You are solely responsible for keeping your account password and login credentials secure.
• Accounts may not be shared with or transferred to another person.
• If you notice any suspicious activity on your account, contact Batjali Support immediately.
• The information provided at registration will be used for identity verification at a later stage.

Batjali strictly prohibits anyone under the age of 18 from using the platform. This is one of our most fundamental policies.

• You will be required to provide your date of birth when creating an account.
• Batjali may request proof of age documentation at any time.
• If a user is found to be underage, their account will be closed immediately and all balances may be forfeited.
• Parents and guardians should ensure their children are not able to access Batjali.

Batjali supports fast and secure transactions through Bangladesh's popular mobile banking services. The table below outlines general transaction details:

• Withdrawals must be made to the same payment method used for the deposit — transfers to third-party accounts are not permitted.
• Full account verification (KYC) must be completed before any withdrawal can be processed.
• Daily withdrawal limits and other restrictions are determined based on your account tier.
• In the case of suspicious transactions, Batjali reserves the right to place a hold on withdrawals and conduct an investigation.
• All transaction records are available in the History section of your account.

Batjali offers various bonuses and promotional offers, each subject to specific terms and conditions. Wagering requirements must be met before any winnings can be withdrawn.

• Welcome Bonus: Get up to 100% bonus on your first deposit. A wagering requirement of typically 20–30x must be completed before the bonus can be withdrawn.
• Reload Bonus: Extra bonuses are available on deposits of a specified amount made each week.
• Free Spins: Applicable to selected slot games and typically expires within 7 days if unused.
• Cashback: A set percentage of your weekly losses is returned as cashback, typically with lower wagering requirements.
• Attempting to claim the same bonus more than once may result in account termination.
• Batjali reserves the right to modify or cancel any bonus offer at any time.

Batjali offers a wide range of gaming options, including Sports Betting, casino games, and live gaming. While each section has its own rules, certain general rules apply across all sections.

• Once a bet is confirmed, it cannot be cancelled or changed — unless the Cash Out feature is available and active.
• If a bet is not properly recorded due to a technical error, Batjali reserves the right to void that bet.
• Odds may change during live betting — the odds displayed at the time of placing your bet are final.
• If a match is abandoned, suspended, or rescheduled, bet outcomes will be determined in accordance with Batjali's rules.
• All slots and casino games use RNG (Random Number Generator) certified software.
• Maximum win limits are set individually for each game and betting market.

Batjali is committed to maintaining a fair and safe gaming environment. Any of the following activities may result in immediate account closure and forfeiture of all balances:

• Creating multiple accounts or using another person's account.
• Placing bets using software bots or automated tools.
• Exploiting loopholes in bonus terms to gain an unfair advantage.
• Money laundering or suspicious financial activity.
• Hacking, phishing, or any other form of technical manipulation.
• Using a false or forged identity document.
• Harassing other users or Batjali staff.

Batjali believes gaming is a form of entertainment. We want all our users to enjoy gaming in a healthy and responsible way. To support this, Batjali offers a range of protective tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Gaming Timer: Track how long you've been playing and set time limits.
• Reality Check: Review a summary of your gaming sessions at regular intervals.
• Self-Exclusion: Temporarily or permanently deactivate your account.
• Cooling-Off Period: Take a break for anywhere between 24 hours and 6 weeks.

If you or someone in your family has concerns about gaming, visit our Responsible Gaming page or reach out to our support team directly.

Batjali may suspend or permanently close an account without prior notice in any of the following circumstances:

• Violating any provision of these Terms & Conditions.
• Providing false or incomplete information.
• If age verification fails.
• If suspicious or fraudulent activity is detected.
• By order of a court or regulatory authority.

You may close your account at any time. Any valid balance remaining in your account will be returned to your registered payment method, though any bonus balance will be forfeited.

Protecting your personal data is one of Batjali's core responsibilities. We never sell your personal information to third parties.

• Your information is used solely for service delivery, identity verification, and fulfilling legal obligations.
• All data is secured through SSL encryption.
• You have the right to request access to, correction of, or deletion of your personal data.
• For more details, visit our Privacy Policy Read.

Batjali reserves the right to modify these Terms and Conditions at any time. When changes are made, we will:

• We will display a notification on the site.
• We will notify you at your registered email address.
• We will update the "Last Updated" date.

Continued use of Batjali after any changes take effect will be considered your acceptance of the updated Terms. We recommend visiting this page regularly to stay informed.

If you have any questions or concerns about these Terms, please get in touch with us:

• Email: support@batjali.im
• Live Chat: Click the chat icon in the bottom-right corner of the site (available 24/7)
• Response Time: Up to 48 hours by email; average 3 minutes via Live Chat

Once a complaint is submitted, Batjali will endeavor to resolve it within 15 business days. Complex cases may take longer, but updates will be provided for every complaint.