Batjali Privacy Policy — Your data, our responsibility

Batjali ("we", "us", "our") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the Batjali website or mobile app, how that information is used, and the steps we take to keep your personal data safe.

This Privacy Policy applies to all Batjali services and products — including the mobile app, website, live chat, and email communications. Our Terms & Conditionsshould be read alongside this policy.

Batjali complies with international data protection standards and is committed to safeguarding user privacy. We believe your personal data belongs to you — we simply hold it as a trusted custodian.

Batjali collects information from a variety of sources. Here's a full breakdown:

Information you provide directly:

• Name, Date of Birth, Gender
• Email Address & Mobile Number
• Residential Address
• National ID or passport number (for KYC verification)
• Payment Details (Mobile Banking Number)

Automatically Collected Information:

• IP Address & Device Information
• Browser type & operating system
• Which pages you visited on the site and how long you spent on them
• Gaming Activity & Transaction History
• Login Time & Location Data

Batjali uses your information only for specific, legitimate purposes. Your data is never used for anything outside of those stated purposes.

• Account Management: For registration, login, password reset, and account security.
• Service delivery: To facilitate gaming, betting, payment processing, and withdrawals.
• Identity verification: To verify age and identity, and to prevent fraud.
• Customer Support: To properly resolve any questions or complaints you may have.
• Legal Obligations: To comply with Anti-Money Laundering (AML) regulations and other regulatory requirements.
• Marketing (Optional): To send you relevant promos and offers with your consent — which you can withdraw at any time.
• Service improvement: To run analytics that help us improve your experience on the platform.
• Responsible Gaming: To detect unusual gaming patterns and provide timely support.

Batjali never sells your personal information. However, in certain circumstances, limited data may be shared with trusted third parties:

• Payment Processors: bKash, Nagad, Rocket — only the information necessary to process transactions.
• Identity Verification Services: Licensed verification providers for the KYC process.
• Technology Partners: Cloud and security service providers for site operations and infrastructure.
• Legal Authorities: To meet legal obligations under court orders or requests from regulatory authorities.
• Fraud Prevention: With specialist agencies for the detection and prevention of fraudulent activity.

All third-party providers are contractually bound to uphold Batjali's privacy standards. They may only use your data for the specific purposes defined.

Batjali uses cookies and similar technologies to enhance your browsing experience and keep the site running smoothly.

Cookies we use:

• Essential cookies: Required for site loading, maintaining login sessions, and security — the site cannot function without these.
• Functional cookies: To remember your preferences, such as language or layout.
• Analytics Cookies: To understand which pages are most visited — fully anonymised.
• Security Cookies: To detect suspicious logins and fraudulent activity.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

Batjali retains your data only for as long as necessary — not indefinitely. Retention periods depend on the type of data and applicable legal requirements.

• Account information: For the duration of active account + 5 years after closure (legal obligation).
• Transaction records: 7 years from the last transaction (financial regulatory requirement).
• Communication records: 3 years from the date of contact.
• KYC documents: 5 years after the end of the relationship.
• Cookie Data: Up to 12 months.
• Marketing Preferences: Until consent is withdrawn.

Once the applicable retention period expires, your data will be securely deleted or anonymised.

As a Batjali user, you have a number of important rights over your personal data:

Batjali follows industry-standard technologies and practices to protect your data. Our security layers are detailed below:

• SSL/TLS encryption: All communications on the site are secured with 128-bit encryption.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): To add an extra layer of security to your account.
• Regular Security Audits: Regular penetration testing and audits conducted by third parties.
• Access Control: Only authorised personnel can access data on a need-to-know basis.
• Fraud Detection: Our real-time system automatically blocks suspicious activity.

Batjali strictly does not collect or store any data from individuals under the age of 18. Our services are exclusively for adults.

• Age verification is mandatory at registration.
• If a user is found to be underage, their account will be immediately closed and all associated data deleted.
• Parents with concerns about a child's data can contact us at support@batjali.im.

Batjali may update this Privacy Policy from time to time. For significant changes, we will:

• We will display a notice on the site.
• Notify you at your registered email address.
• Update the "Last Updated" date at the top of the page.

Continued use of the site after any changes means you accept the updated policy. We recommend checking this page regularly.

For any privacy-related questions, concerns, or rights requests, please get in touch with us:

• Email: support@batjali.im
• Live Chat: Click the chat icon at the bottom right of the site (active 24/7)
• Response Time: Usually within 24–48 hours

If you're not satisfied with our resolution, you have the right to file a complaint with the relevant data protection authority.